Privacy Policy

Effective Date: September 6, 2026

BTS Towing Service ("BTS Towing Service," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit or use our website.

This Privacy Policy explains what information we may collect, how we use it, how we use cookies and similar technologies, and the choices you may have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.

We may collect information that you voluntarily provide to us when you:

• Request towing or roadside assistance
• Contact us through our website
• Submit a contact or service request form
• Request a quote
• Call, text, or otherwise communicate with us
• Subscribe to communications from us
• Provide information in connection with our services

Depending on how you interact with BTS Towing Service, this information may include:

• Name
• Phone number
• Email address
• Mailing or service address
• Vehicle information
• Location information necessary to provide towing or roadside assistance
• Details about the service you are requesting
• Other information you choose to provide

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General information about how you interact with our website

We may use this information to operate, maintain, secure, and improve our website and services.

We may use information we collect to:

• Provide towing and roadside assistance services
• Respond to inquiries and service requests
• Communicate with you about your requested services
• Provide quotes or estimates
• Schedule and coordinate services
• Process transactions, when applicable
• Improve our website and customer experience
• Monitor website performance and usage
• Prevent fraud, abuse, or unauthorized activity
• Maintain the security of our website and systems
• Comply with legal and regulatory requirements
• Send promotional or marketing communications when permitted by law and, where required, with your consent.

BTS Towing Service may use cookies and similar technologies on our website.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit and can improve functionality and user experience.

We may use cookies for purposes such as:

These cookies may be necessary for certain website features to function properly. They may help with security, navigation, forms, or other basic website functions.

We may use analytics cookies to understand how visitors use our website, such as which pages are visited, how long visitors remain on the website, and how users navigate the site.

This information helps us understand website performance and improve our services.

If we use advertising or marketing services, those services may use cookies or similar technologies to help measure advertising effectiveness, understand website activity, or provide advertisements that may be more relevant to users.

You may be able to control or disable cookies through your internet browser settings. You can also delete cookies that have already been stored on your device.

Please note that disabling certain cookies may affect the functionality or availability of some website features.

Where required by applicable law, we may provide additional cookie choices or consent mechanisms.

We may use third-party companies and service providers to help operate our website and business.

These providers may include services for:

• Website hosting
• Website analytics
• Advertising and marketing
• Communication and messaging
• Payment processing
• Maps or location services
• Customer relationship management
• Website security

These third parties may collect or process information in accordance with their own privacy policies.

We do not sell your personal information for money.

We take reasonable administrative, technical, and organizational measures designed to protect information we collect from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We may share information when reasonably necessary to:

• Provide requested towing or roadside assistance
• Work with service providers and business partners who assist us in operating our business
• Process payments or transactions
• Maintain website security
• Comply with legal obligations
• Respond to lawful requests from governmental authorities
• Protect the rights, property, or safety of BTS Towing Service, our customers, or others
• Support a business transfer, merger, acquisition, or similar transaction

We do not share personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is collected or used
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

If you provide your phone number or email address, we may use it to communicate with you regarding services you have requested.

Where permitted by law, we may also send promotional communications.

You may opt out of marketing emails by following the unsubscribe instructions contained in the email.

For text messages, you may opt out by following the instructions provided in the applicable message, such as replying STOP, where supported.

Opting out of marketing communications does not prevent us from sending service-related or transactional communications that are necessary to fulfill your requests or provide our services.

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

BTS Towing Service
Email: burvantranport@gmail.com
Phone: 404-849-5499
Address: 576 Fairview Road, Suite A, Stockbridge, GA 30281

Last Updated: September 6, 2026